Microsoft Teams Academy - Platform

Welcome to the platform bucket in the Teams Academy. This one is a little unique in that it focuses on Teams as a platform. You’ve heard of Viva, and Power Apps, and Chat bot integration wtih Teams, right? also the myriad of apps from Microsoft, others, as well as external data sources, web hooks, app policies and so on. The customization and development capabilities with Teams is vast, and extensible! This is where we will cover those types of things.

Teams & Viva Employee Experience

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In this session we will look at what Employee Experience is, why it matters, and how organizations can benefit greatly from a well defined Employee Experience. We will look at the different Viva modules, what they do, and how they fit into the bigger Employee Experience landscape. more »

Microsoft Digital Contact Center Platform

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In this session we cover the Microsoft Digital Contact Center platform, which is everything an organization needs to deliver outstanding customer engagement across all channels. We will look at the business problem, market opportunity, partner opportunity, benefits, architecture and licensing. more »