Learning Plan Resources for Dynamics 365 Customer Insights
Customer Insights
Below you will find content to assist in upskilling on Dynamics 365 Customer Insights. Content is broken down as follows:
- Fundamentals, Associate, Expert, Specialist: content categorized in increase levels of complexity
- Certifications: relevant Microsoft exams or certifications
- Community resources: user groups, events, blogs
Additionally, some content may be marked with one or more icons:
- ’$’ to indicate paid content
- ‘3rd Party’ to indicate 3rd party content (not created by Microsoft)
TIP: Open resources below in a separate browser tab to remain on this Learning Plan page - Right-Click on link and open in new tab.
Fundamentals
- Guided Tour of Customer Insights
- Intro to Customer Insights - Video
- CI Solution Launch Pad - Industry Lens (On-demand)
Associate
- Learn the fundamentals of Customer Insights
- Unlock customer intent with Dynamics 365 Customer Insights
- Explore Microsoft model-driven app integrations
- Dynamics 365 Customer Insights - implementation guidance
Expert
- Customer Insights Advanced Training - Self Paced Note: An on-demand video version will be available shortly
What training the CI FastTrack team recommends taking?
Below are some of their favorites!
Certifications
Community Resources
- Dynamics 365 Customer Insights in Under 5
- Dynamics 365 Partner Content
- Audience insights documentation
- Dynamics 365 Customer Insights Community Forum
- Dynamics 365 Customer Insights Blog
Practice Maturity Model
- Coming Soon