Learning Plan Resources for Dynamics 365 Field Service

Dynamics 365 Field Service is a Microsoft business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set mobile workers up for success when they’re onsite with customers fixing issues. Field Services ensures the right person, with the right skills and parts, shows up at the right place and right time to improve first-time fix rate, customer satisfaction, and resource productivity.

Connected Field Service enables organizations to transform the way they provide service from a costly break-fix model to a proactive and predictive service model through the combination of IoT diagnostics, scheduling, asset maintenance, and inventory on the same platform.

Below you will find content to assist in upskilling on Dynamics 365 Field Service and Connected Field Service. Content is broken down as follows:

  • Keeping Up: latest information and resources to stay up to date
  • Fundamentals, Associate, Expert: content categorized with increased levels of complexity
  • Events: Partner on-demand readiness sessions
  • Community Resources: user groups, blogs, documentation
  • Certifications: relevant Microsoft exams or certifications

Additionally, some content may be mared with one or more icons:

  • ’$’ to indicate paid content
  • ‘3rd Party’ to indicate 3rd party content (not created by Microsoft)

TIP: Open resources below in a separate browser tab to remain on this Learning Plan page - Right-Click on link and open in new tab.

Keeping Up

Dynamics 365 and the Power Platform deploys two release waves per year to all customers and partners. Release wave 1 covers features releasing from April through September. Release wave 2 covers features releasing from October through March.

Fundamentals

Associate

Expert

Events

Community Resources

Certifications

Practice Maturity Model

Ordered by entry level features, advanced features, and innovative features.

Field Service Maturity Model

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