Learning Plan Resources for Dynamics 365 Sales

Dynamics 365 Sales is a Microsoft business application that enables salespeople to build strong relationships with their customers, take actions based on insights, and close sales faster. Use Dynamics 365 Sales to keep track of your accounts and contacts, nurture your sales from lead to order, and create sales collateral. It also lets you create marketing lists and campaigns, and even follow service cases associated with specific accounts or opportunities.

Below you will find content to assist in upskilling on Dynamics 365 Sales and Dynamics 365 Marketing. Content is broken down as follows:

Keeping Up: latest information and resources to stay up to date
Fundamentals, Associate, Expert: content categorized with increased levels of complexity
Events: Partner on-demand readiness sessions
Community Resources: user groups, blogs, documentation
Certifications: relevant Microsoft exams or certifications
Viva Sales Academy

Additionally, some content may be mared with one or more icons:

’$’ to indicate paid content
‘3rd Party’ to indicate 3rd party content (not created by Microsoft)

TIP: Open resources below in a separate browser tab to remain on this Learning Plan page - Right-Click on link and open in new tab.

Keeping Up

Dynamics 365 and the Power Platform deploys two release waves per year to all customers and partners. Release wave 1 covers features releasing from April through September. Release wave 2 covers features releasing from October through March of the following year.